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Returns Policy

General Return Policy
If you have any questions or concerns with your order, please let us know so that we can find the best solution for you. Please find instructions for common scenarios below.

Damaged or Defective Item:
We are so sorry if you received a damaged/defective product! Please send an email to micha@ecozoomglobal.com with an explanation of what is defective, and any other important details to help us find a resolution. 

Missing an Item:
If your order has multiple products, it may come in separate boxes or shipments. We will load your tracking information as soon as it is available with your master tracking number.  If items ship from different locations, you may receive two or more tracking numbers. You should be able to see all of the individual tracking numbers in your shipment on the courier's website. Occasionally shipments with multiple boxes become separated and will arrive on different days.

Change of Mind Return:
Please email micha@ecozoomglobal.com so that a representative can process your return.

If you are unsatisfied with a product at any time, please contact us and we will work through our best resolution

All returned merchandise must not be tampered with and in resalable condition in the original manufacturer’s labelled packaging. You will be responsible for sending the product back to us so that we can process the return.   

Please reach out to us before placing your order if you have any questions or need clarification on a product.
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